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SHIPPING POLICY

Last Updated: January 31, 2026

1. Shipping Overview

At El Dorado, we're committed to delivering your 963Hz resonant sterling silver jewelry safely and promptly. We offer free worldwide shipping on all orders, with full tracking and insurance included.

2. Processing Time

Your order journey begins the moment you complete checkout:

• Order Confirmation: Immediate email confirmation upon payment
• Processing: 1-3 business days to prepare and package your jewelry
• Quality Check: Each piece is inspected before shipping
• Packaging: Luxury packaging with protective materials
• Shipment: Email notification with tracking number once shipped

3. Shipping Methods & Delivery Times

Region	Carrier	Delivery Time	Tracking
Canada	Canada Post	3-5 business days	✓ Full tracking
United States	USPS / FedEx	5-7 business days	✓ Full tracking
Europe	DHL / FedEx	7-10 business days	✓ Full tracking
Australia / NZ	DHL Express	7-12 business days	✓ Full tracking
Asia	DHL / FedEx	7-10 business days	✓ Full tracking
Rest of World	International Carrier	10-15 business days	✓ Full tracking

Note: Delivery times are estimates and may vary during peak seasons or due to customs processing.

4. Tracking Your Order

4.1 How to Track

Once your order ships, you'll receive:

• Shipping confirmation email with tracking number
• Direct link to carrier tracking page
• Real-time updates on your order status
• Estimated delivery date

4.2 Tracking Updates

Typical tracking milestones you'll see:

• Order Processed: Package prepared for shipment
• In Transit: Package is on its way
• Out for Delivery: Package is with local courier
• Delivered: Package successfully delivered

5. Shipping Costs

FREE WORLDWIDE SHIPPING - We cover all shipping costs, no matter where you are.

What's included at no charge:

• Standard shipping to any country
• Full tracking and insurance
• Secure, luxury packaging
• Customs documentation (for international orders)

6. International Shipping & Customs

6.1 Customs Duties & Taxes

For international orders:

• Customs Duties: May apply depending on your country's regulations
• Import Taxes/VAT: Buyer is responsible for any applicable taxes
• Customs Clearance: Usually takes 1-3 business days
• Fees Vary: Based on your country's import policies and order value

6.2 Customs Documentation

All international packages include:

• Commercial invoice with accurate product description
• Declared value in USD
• HS (Harmonized System) codes for jewelry
• Country of origin certification

7. Packaging

Your El Dorado jewelry arrives in premium packaging designed to protect and impress:

7.1 Standard Packaging Includes

• Luxury Gift Box: Elegant presentation box
• Protective Padding: Multi-layer protection
• Certificate of Authenticity: Verifying 925 sterling silver
• Care Instructions: How to maintain your jewelry
• Discreet Outer Packaging: No branding on shipping box

7.2 Gift Wrapping

Sending as a gift? We've got you covered:

• Complimentary gift wrapping available (request at checkout)
• Gift message card included
• No prices shown on packing slip

8. Shipping Insurance

Every shipment is fully insured at no additional cost:

• Coverage: Full product value
• Lost Packages: We'll reship or refund immediately
• Damaged in Transit: Free replacement with expedited shipping
• Theft: Covered if package shows delivered but not received (with police report)

9. Delivery Issues

9.1 Package Not Delivered

If tracking shows delivered but you haven't received your order:

1. Check with neighbors, building management, or household members
2. Look for delivery notice or safe-drop location
3. Wait 24 hours (sometimes marked delivered prematurely)
4. Contact us immediately - we'll investigate and resolve

9.2 Delayed Shipment

If your order is delayed beyond estimated delivery:

• Check tracking for latest updates
• Contact us if delayed more than 3 business days past estimate
• We'll work with carrier to locate and expedite delivery
• Reship or refund options available if unresolved

9.3 Wrong Address

Provided incorrect shipping address?

• Before Shipment: Contact us immediately to update (free)
• After Shipment: Contact carrier to redirect (may incur fees)
• Cannot be Redirected: Package may return to us; re-shipping fees apply

10. Signature Requirements

For high-value orders ($500+), signature confirmation is required:

• Someone must be present to sign for delivery
• Valid ID may be required
• If missed, carrier will leave delivery notice
• Package can be picked up at local carrier facility
• Or schedule re-delivery with carrier

11. PO Boxes & APO/FPO Addresses

PO Boxes

We ship to PO Boxes via postal services:

• Available for Canada Post and USPS deliveries
• May have longer delivery times
• Signature cannot be required for PO Box deliveries

APO/FPO Addresses (Military)

We proudly ship to military addresses:

• Treated as domestic US shipping
• Delivery time: 10-20 business days
• No additional customs fees

12. Holidays & Peak Seasons

During busy periods, please allow extra time:

• Holiday Season (Nov-Dec): +2-5 business days
• Black Friday / Cyber Monday: +3-7 business days
• Valentine's Day: +2-4 business days
• Mother's Day: +2-4 business days

Pro Tip: Order early during peak seasons to ensure timely delivery!

13. Multiple Items / Split Shipments

If you order multiple items:

• Usually Ship Together: All items in one package
• May Split If: Items are at different warehouses or availability differs
• No Extra Cost: Split shipments are free
• Separate Tracking: You'll receive tracking for each package

14. Sustainable Shipping Practices

We're committed to environmental responsibility:

• Eco-Friendly Packaging: Recyclable and biodegradable materials
• Minimal Waste: Right-sized boxes to reduce waste
• Carbon Offset: We offset shipping emissions through verified programs
• Reusable Packaging: Our jewelry boxes are designed to be kept and treasured

15. Contact for Shipping Questions

Have questions about your shipment?

Email: tommy@innovlead.ca
Subject Line: "Shipping Inquiry - Order #[YOUR ORDER NUMBER]"
Response Time: Within 24 hours

We'll provide:

• Latest tracking updates
• Estimated delivery date
• Solutions for any shipping issues
• Customs assistance for international orders

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